Giving and Receiving Feedback
Last updated
Last updated
Giving and receiving feedback is a critical skill for Product Managers. It involves providing constructive criticism to others and being open to receiving the same. This process helps individuals and teams improve their performance, enhance their skills, and work towards their goals more effectively. Feedback should be specific, timely, and focused on behavior rather than personal characteristics. It's also important to listen carefully when receiving feedback, ask for clarification if needed, and take time to process the information.
Consider a Product Manager at a design software company, such as Canva, who is working with a team to develop a new layout for their main navigation. During a review meeting, the Product Manager notices that the user interface (UI) designed by their designer could be improved for better user experience. Instead of making a broad statement like "The UI needs to be better," the Product Manager provides specific feedback: "The navigation menu on the UI seems a bit complex. Simplifying it could enhance our user experience. What do you think?"
The Product Manager also encourages the designer to share their thoughts and ideas, fostering a two-way feedback process. When the team member suggests a new approach to the UI design, the Product Manager listens carefully, asks clarifying questions, and appreciates the input. They then take some time to process the feedback before incorporating it into the project plan.
Giving and receiving feedback can be challenging. It requires a balance of honesty and tact, and the ability to separate the person from their behavior. It can be difficult to accept criticism, especially if it's not delivered in a constructive manner. Additionally, the effectiveness of feedback can be influenced by factors such as timing, the relationship between the giver and receiver, and the way the feedback is delivered.
Reflect on a recent instance where you gave or received feedback. What was the situation? What was the behavior that prompted the feedback? What was the impact of the behavior? How did you or the other person respond to the feedback? What could have been done differently to make the feedback more effective?
Effective communication techniques [ | ]
Emotional intelligence in feedback [ | ]
Constructive criticism [ | ]
Feedback models [ | ]
SBI Model [ | ]
360-Degree feedback [ | ]
Active listening skills. [ | ]